Description

About VCU

At VCU, we are UNCOMMON and UNLIKE any other university. A premier, urban, public research university nationally classified by Carnegie as R1, VCU is a great place to work. It's a place of opportunity, where your success is supported and your career can thrive.

About School of Pharmacy

The School of Pharmacy has a 125-year tradition beginning with the Medical College of Virginia and continuing to the present. Ranked in the top 20 Schools of Pharmacy nationwide, the school is dedicated to graduating outstanding future pharmacists and scientists who will improve human health, foster exemplary research, and provide sustaining contributions to inter-professional patient care. The School of Pharmacy is committed to fostering a climate where the success of all people is supported and celebrated.

About the Role

The School of Pharmacy at Virginia Commonwealth University (VCU) is seeking a Senior Information Technology Analyst. PharTech, the IT team for the VCU School of Pharmacy, is modernizing how we deliver support. We're automating routine work, streamlining workflows, and scaling a mixed environment across Windows, macOS, and a growing virtual desktop footprint. We're looking for a Senior Information Technology Analyst who loves solving problems, building smart automations, and improving the day-to-day experience for teaching and research faculty, staff, and students.

Position Responsibilities:

• Work collaboratively with other support members to provide endpoint support for Windows and macOS (troubleshooting, configuration, access, and lifecycle).

• Triage and resolve tickets in KACE with clear, timely communication.

• Manage endpoints at scale via JAMF, Intune, and SCCM/MECM; ensure device compliance with VCU policies.

• Design and implement scripts/workflows that reduce volume, speed resolution, and improve transparency in ticket routing and workload distribution.

• Harden & maintain endpoints (encryption, patching, Endpoint Detection and Response (EDR), access controls) in partnership with infrastructure/security.

• Drive policy at the edge using Group Policy, JAMF configuration profiles, and Intune settings.

• Support our desktop/VDI stack (thin clients/Wyse, Citrix/Citrix Cloud Image Management) across Richmond and Inova; assist with expansion projects.

• Build SOPs and service standards that eliminate one-offs and enable repeatability.

• Collaborate with the Senior Instructional Technologist and faculty on device setup, classroom tech, and research workstation needs (including some Linux endpoints).

• Evaluate tools/approaches that improve efficiency, user experience, and scalability.